bdwin's Privacy Policy
Your personal information matters to us. This document explains in detail how bdwin collects your data, why it is stored, and in what circumstances it may be shared with third parties.
Table of Contents
1 Scope and Applicability of the Policy
This privacy policy applies to all services and activities on the bdwin platform. Whether you are browsing bdwincasino.cam, opening an account, making a deposit or withdrawal, or contacting our support team — this policy is in effect at every step.
The same policy applies when using bdwin's Android and iOS apps. If you have any questions about this policy, you can visit our FAQ page or contact support directly.
This policy has been specifically drafted for users in Bangladesh and is binding on all members registered on the bdwin platform. By continuing to use the site, you are considered to have agreed to the terms of this policy.
2 Information We Collect
bdwin collects two types of information to operate its services properly — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
The information you give during account registration and use of services includes:
- Full name and date of birth
- Mobile number and email address
- Bank account or mobile wallet details (bKash, Nagad, Rocket)
- Copies of documents submitted for identity verification
- Communications sent via support chat or email
2.2 Automatically Collected Information
The following information is logged automatically while you browse the site:
- Device type, operating system, and browser version
- IP address and approximate location
- Time spent on the site, pages visited, and game activity
- Login time, session data, and transaction history
3 Purpose of Data Collection
bdwin does not collect any data unnecessarily or in excess. There is a specific and legitimate reason behind the collection of each piece of information:
- Account management: To handle registration, login, password recovery, and account security.
- Financial transactions: To ensure accurate payment processing via bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals.
- Identity verification: To prevent fraud and confirm account ownership.
- Customer support: To improve the quality of assistance provided via live chat or email.
- Responsible gaming: To monitor gaming behaviour and take protective measures when needed.
- Platform improvement: To analyse user experience and improve the site's performance.
bdwin's Terms and Conditions set out in detail the terms of use for each service. Those terms and this privacy policy complement each other.
4 Data Storage and Security
bdwin uses industry-standard technical measures to keep your data secure. All connections are protected through SSL (Secure Socket Layer) encryption, which prevents unauthorised third-party access during data transmission.
4.1 Technical Security Measures
- All data is stored in encrypted form
- Payment information is kept on separate secured servers
- Regular security audits and updates are carried out
- Automated systems are active to detect unauthorised access
4.2 Organisational Security Measures
- Only authorised staff can access user data, and only to the extent required
- All staff work under strict confidentiality agreements
- A complete audit trail of data access is maintained
However, due to the nature of the internet, no system is entirely risk-free. It is your own responsibility to keep your account password confidential and to use a secure internet connection.
5 Sharing Data with Third Parties
bdwin does not sell your personal data or transfer it to third parties for advertising purposes. However, limited data sharing may be necessary in certain specific circumstances:
5.1 Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, and banks for payment processing. Game software providers (such as Pragmatic Play, Evolution, JILI) receive specific session data required for game functionality.
5.2 Legal Obligations
If disclosure of information is required under a court order or applicable law, bdwin will provide the necessary data to the relevant legal authorities.
5.3 Fraud Prevention
Limited data may be shared with fraud prevention organisations if necessary to protect account security or the platform's integrity.
Outside these three cases, none of your data is shared with anyone. You can find more information about bdwin's values and commitments on our About Us page.
6 Cookies and Tracking Technologies
bdwin's website uses cookies and similar technologies. Cookies are small text files stored on your device that help the site function correctly and improve your experience.
6.1 Types of Cookies
- Essential cookies: For maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functional cookies: To remember your preferred language, theme, or other settings.
- Analytics cookies: To understand which parts of the site are used most and to improve services.
6.2 Cookie Controls
You can block or delete cookies from your browser settings. However, blocking essential cookies may disrupt login and payment services. Instructions for changing cookie settings in different browsers can be found in that browser's help pages.
7 Protection of Minors
bdwin is a 21+ platform. No one under the age of 21 may open an account or play games on this site. Date of birth is verified at registration, and copies of identification documents may be requested in cases of doubt.
If we become aware that a minor has opened an account, that account will be closed immediately and the associated data will be deleted. Read our Responsible Gaming Guide for more details on responsible gaming.
Parents can use parental control software to prevent minors from accessing sites of this kind. bdwin is committed to offering full cooperation in protecting children and young people.
8 User Rights
Every user registered with bdwin has certain basic rights over their own data:
8.1 Right to Access
You can find out at any time what information bdwin holds about you. A request to view your data can be made to the support team.
8.2 Right to Correction
If your profile contains incorrect or outdated information, you have the right to request that it be corrected. Some information can be updated directly from your account settings; for other changes, contact support.
8.3 Right to Close Your Account
You may close your account at any time. After account closure, financial transaction records may be retained for the period required by law; all other data will be deleted.
8.4 Right to Data Portability
You may request a summary of your account's transaction and gaming history. This information will be provided in a readable format.
To exercise any of these rights, contact bdwin support via 24/7 live chat or email.
9 Data Retention Period
bdwin does not keep your data indefinitely. The retention period is determined by the type of data:
- Active account data: Retained for the entire duration that the account remains active.
- Financial transaction records: Kept for a defined period in accordance with legal requirements.
- Identity verification documents: Retained for the applicable period after account closure.
- Support conversations: Kept for a defined period to help improve service quality.
- Browsing logs and cookie data: Automatically deleted after a short period.
Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.
10 Changes to the Policy
bdwin may update this privacy policy when needed. If changes are made, the "Last Updated" date at the top of the policy will be revised.
For significant changes, registered members will be notified by email or via an in-site notice. Continued use of the site after a policy update will be taken as your agreement to the new policy.
The most recently published version of this policy takes precedence over any earlier version. We recommend checking this page regularly to stay up to date.
11 Contact
If you have any questions, comments, or requests about this privacy policy, contact the bdwin support team:
- Live Chat: 24/7 directly within the site
- Email: [email protected]
The support team provides assistance in both Bangla and English. We aim to respond to data-related requests as promptly as possible.